Woven Grass Planter Basket

At GrowPlantHaven.store, we are committed to providing high-quality gardening and home planting products. If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Returns

You may request a return within 30 days from the date your order is delivered if:

• The item is unused, uninstalled, and in its original condition
• The item is returned in its original packaging
• Proof of purchase (order number or receipt) is provided

Returns will not be accepted for:

• Used, damaged, or altered items
• Items damaged due to misuse or improper care
• Final sale or clearance items
• Gift cards

2. How to Request a Return

To initiate a return, please contact our support team at:
📧 support@GrowPlantHaven.store

Please include:

• Order number
• Reason for return
• Photos or videos (if the item is defective or incorrect)

Our team will review your request and provide return instructions within 1–2 business days.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item
• Shipping fees are non-refundable
• We strongly recommend using a trackable shipping service

4. Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Refunds are processed within 5–10 business days, depending on your bank or payment provider

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 7 days of delivery.
We will offer a replacement or full refund at no additional cost.